Charles Maynes
1 post
Oct 27, 2022
1:21 AM
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On January 20, I placed an order with Amazon, and almost instantly the shipping time was extended by 10 days. From what I could tell, it came all the way from China.
On February 1, I was given a bogus FedEx "tracking number," and throughout the day, the seller made incremental updates to the "amazon tracking," making it appear as though the package had been sent.
Even though the 'tracking' update said 'delivery by Thursday 8 pm,' that never occurred. Nobody at FedEx has ever heard of the tracking number; the seller hasn't communicated any issues.
I contacted the vendor last night, and their response is included below.
Due to a new coronavirus, we will need to use this waybill number the first time we receive the product. All the help and patience you can give is greatly appreciated.
If the company hadn't given me false shipping information for three weeks, I'd be more forgiving of the delay.
Because this is a customized product, I know that either it will arrive in due time or I will be refunded in full regardless of how long the delay is.
It appears that many Chinese sellers on Amazon (a sizeable percentage of all amazon sellers) are not informing customers of potential shipping delays, are not canceling orders if they cannot fulfill them, and are providing sellers with false shipping information.
Amazon (at least in the US) is communicating with sellers about delays due to the pandemic but is not taking any measures to notify customers or require sellers to provide information about the delay.
Is drop shipping from Chinese suppliers affecting YOUR Amazon business? What impact do you think this could have on amazon marketing services?
Last Edited by Charles Maynes on Oct 27, 2022 1:17 AM
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